Anonymous
map-marker Grenada, Mississippi

Waiting on my Order

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Trying to reach out and this popped up not sure what my order number was and trying to contact somebody that's the hardest part getting a hold of a human is the only struggle on having right now other than that everything else is great about the company why would I say anything bad about it I'm trying to get clean just waiting it's the hardest part hoping they get the right information don't know what I did with my information but my credit card says I purchased it so there's that hoping today anyway there will be an update as soon as I get it and get out of the shower Hallelujah and AMEN
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Thomas W Pnc

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I am very worried as a new customer that I may have been scammed by Dr. Squatch as I have not received my package that I paid for, also they have absolutely no phone customer support!

Dr Squatch - I am very worried as a new customer that I may have been scammed by Dr. Squatch as I...
Dr Squatch - I am very worried as a new customer that I may have been scammed by Dr.... - Image 2
No product delivered no customer support! Please call me at +130******** Request customer service call me to resolve this issue so we can figure out why I have not received my package! No carrier was mentioned and I have no way of telling who to call or contact! This is not a good way to conduct business!
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Loss:
$140
Pros:
  • Good product
Cons:
  • Lousy customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Not happy with Dr. Squatch! Until I receive my products I will continue to repost my unsatisfaction with Dr Squatch on Solcial media and contact my states Better Business Bureau and the Fraud Department

Resolved
Kirstin M Qxx

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Verified Reviewer

Resolved: Broken items not useable

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Dr Squatch - Broken items not useable
Dr Squatch - Broken items not useable - Image 2
Dr Squatch - Broken items not useable - Image 3
Updated by user Jan 28, 2024

Company fixed the issue and I have been provided with apology.

Original review Dec 28, 2023
Everything came with product all over it. The hair and face wash was busted open and got a over the 160 dollars worth of product
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Loss:
$150
Cons:
  • It was busted open

Preferred solution: Full refund

Aaron H Xjr

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Verified Reviewer

Getting sent soap I don’t need

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I bought a bundle for the holidays last year now Im getting character randomly for soap I dont need. Im also getting charged for these soaps when I didnt buy them a second time. I got charged 38 dollars on 3/9 at 3am, the order number is #1853****. Cancel these ordered immediately, I dont want them.
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Loss:
$38
Pros:
  • Good soap
Cons:
  • Starts a subscription without telling you or making an account
  • Bad business practices

Preferred solution: Full refund

User's recommendation: Don’t buy from these people, they’ll make it hard to cancel/find your account information, and they’ll change you anyway.

James T Rnw

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Verified Reviewer

My money was spent without my permission

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I need a refund on my account the order number is 1858**** this is the oder number please I need the money back
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Loss:
$60

Preferred solution: Full refund

James T Rnw

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Verified Reviewer

They took my money and no may I can talk to someone

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I need a refund on my 1858**** this is my order number I need a refund I need someone to help me with this problem
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Loss:
$59

Preferred solution: Full refund

Levi K Lad

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Verified Reviewer

Recommendation

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This is not a Complaint but i have a recommendation i say you guys make soaps named after nfl players like dak blast,deebo scrub,kittles skittles,lather lamb,dks donuts,tanks scrub.ext
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Pros:
  • Cleans your skin
Cons:
  • None this soap is amazing
Sandra N Dug

Unauthorized order

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I had canceled my order and after nine months I got charged again. I tried to contact him and they did not respond. Still waiting to get my money back.
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Loss:
$59

Preferred solution: Full refund

User's recommendation: Do not subscribe because when you want to cancel, you won’t be able to

John K Caa

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Verified Reviewer

Question about delivery

I ordered on 3/11 it posted on the 12th I am hoping my order is received today John Kuczek 910 Park Ave. Cranston Rhode Island 02910 it was a 45 dollar order
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Preferred solution: Deliver product or service ordered

User's recommendation: Good so far please

Bradley L Amz

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Verified Reviewer

Excessive emails. Cannot get removed from mailing list. Contacted customer service over 8 times!!!!!

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My husband ordered from this website ONCE. He gets about 8 to 10 emails every week.

No matter how many times he tries to place them in his Spam folder or presses the Unsubscribe button at the base of these excessive emails -- they still keep coming!! I have emailed the website about 4 times...having to re-explain the situation each time. I tell them the Unsubscribe Button does NOT work & ask that they PLEASE remove him from their database!! I have been told twice by Dr.

Squatch that he has been removed, but the emails are still coming. I have tried to call -- no one answers the phone. I have spoken to 3 different people in the website chat - again having to RE-explain the situation each time and expressing to them (after they form letter tell me 'press the Unsubscribe button, blah blah blah...') to PLEASE remove my husbands email from the database!! Why is this sooooo impossible???

A week & at least 9 requests later -- I am still trying to accomplish this mission. Pray for me...

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Cons:
  • Excessive constant emailing sometimes several in a day

Preferred solution: REMOVED from their email database permanently!!

User's recommendation: Go to Wal-mart to purchase any of their products if you are that interested. Otherwise -- you will be on their excessive email list FOREVER.

1 comment
Guest

My WhatsApp number bend please my WhatsApp number unben 637763****

Tylon Nhc

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| map-marker Texas City, Texas

Sent to wrong address

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Dr Squatch - Sent to wrong address
Updated my new address when I moved and the automated system still sent the package to the old address. I haven't received a response from Dr. Squatch yet, just getting spam emails from "pissedconsumer.com" asking me to write a dumb review.
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Robert B Llm

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Verified Reviewer

My order was messed up

One of my deodorants is defective and will not roll up. Several of us tried and it wont work. Defective container You can call me if you want to see 573-760-**** my cell Robert Blankenship
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Preferred solution: Either refund or replace the defective container

Anonymous
map-marker Winchester, Virginia

Correct a shipment. The soap was forgotten.

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Dr Squatch - Correct a shipment. The soap was forgotten.
So far no response missing part of order no hope of recieving. Very disappointed and I will never order again this was a Christmas present. I will also warn everyone I know.
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User's recommendation: Don’t bother

David J Lzx

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Verified Reviewer

Wrong order and 0 customer support

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I ordered 2 deodorant, pine tar and fresh falls. My order confirmation says pine tar and wood barrel bourbon,. A scent I do not like at all. Apparently there is no way to change it as email is too slow and you apparently dont have a customer service department to talk to. Not very happy and if my order comes wrong I will not ever purchase anything from you again.
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Loss:
$28
Pros:
  • Good product
Cons:
  • Bad customer support

Preferred solution: My correct order of pine tar deodorant and fresh falls deodorant.

James P Exm

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Verified Buyer

My card was charged from y'all website

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Dr Squatch - My card was charged from y'all website
I checked my bank statement today and I saw that my card was charged $50 dollars. I didnt approve any purchases or anything. So, if yall could contact me back or call or just refund me my money back. Please and thank you.
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Loss:
$50
Pros:
  • Amazing products
Cons:
  • Charged my card without consent

Preferred solution: Full refund

Shalamar Huk

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Verified Reviewer
| map-marker Bellevue, Washington

Damaged item

Box arrived, opened and soaked, and the soap was all sludge. Apparently I need to write more information and so I am rambling at this point just so I meet at least 100 symbols
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User's recommendation: None, just take a photo

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